Covid 19 Customer Stories: Learn how our clients overcame new challenges!


Published on Jun 09, 2020 at 5:59 pm in

Interactive Voice Response – IVR  is a call center technology system that enables automated agents to interact with a human contact through the use of voice, DTMF tones using a keypad, and others. It allows the call center to efficiently help customers whether through self-service or by routing them to the most appropriate agent. See more

Celia Cerdeira

Celia Cerdeira


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