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Knowledge base

Published on Nov 19, 2020 at 11:24 am in

Knowledge base is an integrated and centralized repository of information that allows agents to provide quick, accurate, and consistent information to customers. Knowledge base contents can be reused according to the specific needs of the campaigns. Altitude Agent Desktop has an integrated knowledge base to ease agent’s work and improve customer service.

Celia Cerdeira

Celia Cerdeira

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