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NPS

Published on Jun 08, 2020 at 2:56 pm in

NPS – Net Promoter Score is a performance indicator of growth used to assess the customer´s loyalty to a company. There are two types of NPS: transactional and relationship. Transactional NPS happens immediately after the interaction occurs and is used to assess that specific interaction. Relationship NPS happens in intervals to assess the quality of the relationship customer-company.

Celia Cerdeira

Celia Cerdeira