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Predictive dial

Published on Nov 19, 2020 at 11:56 am in

Predictive dial is a dialing mode that optimizes the time of agents by reducing the idle times between connected calls and freeing agents from dialing calls. Predictive dialing gathers statistics concerning the duration of calls, how long it takes for calls to be answered, and how often are calls answered. It allows to place several calls per agent, by predicting when agents will be available and expecting some calls to fail.

Celia Cerdeira

Celia Cerdeira