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Preview dial

Published on Nov 19, 2020 at 11:57 am in

Preview dial is a dialing mode that enables agents to first view the available information about the customer and decide when to place the call. In addition to the information about the customer, agents may also view all the history of the customer with the contact center. Only after analyzing the customer information, the call is made.

Celia Cerdeira

Celia Cerdeira