Covid 19 Customer Stories: Learn how our clients overcame new challenges!


Published on Nov 19, 2020 at 12:08 pm in

Queue is the line of interactions waiting to be handled by the contact center agents. Interactions go out of the queue according to several parameters, such as the interaction channel, the priority of the interaction or the availability of the agents.

Celia Cerdeira

Celia Cerdeira


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