Covid 19 Customer Stories: Learn how our clients overcame new challenges!


Published on Nov 19, 2020 at 12:22 pm in

Routing is a process in a network that takes the interaction from one point (when it arrives at the contact center) to a final destination (when it is delivered to an agent), taking into account distribution mechanisms, contact center policies, and so on. See more

Celia Cerdeira

Celia Cerdeira


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