Covid 19 Customer Stories: Learn how our clients overcame new challenges!

Script

Published on Nov 19, 2020 at 12:24 pm in

Script guides agents through an interaction with the customer. Scripts pop up at the agent workstation and provide a screen flow that tells agents what to say at the different stages of the interaction. Scripts reduce interaction handling time, increase sales conversion and customer satisfaction rates.

Celia Cerdeira

Celia Cerdeira

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