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Skill profile

Published on Nov 19, 2020 at 12:26 pm in

Skill profile is a set of agent skills. Agents have a combination of skills, that is, specific subjects where they are experts. Each set of skills is grouped in skill profiles according to the skills required by the interactions. Each skill profile contains only the skills requested by each type of interaction.

Celia Cerdeira

Celia Cerdeira