Benefits of Altitude Xperience contact center solution for financial and insurance

Customer Service plays a crucial role in banks, insurance companies, and other financial business departments. Many institutions are closing physical branches, but they still need to create and maintain customer relationships to get loyal customers an increase customer retention. A contact center is the most effective way to achieve those goals. Altitude Xperience is the right contact center solution to deliver the best customer experiences.

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Security

Prevent data breaches and comply with the regulatory pressures.

Customer data, such as credit card transactions and other sensitive information, is maintained and stored to avoid fraud and security breaches. Altitude Xperience solutions are subject to regular security audits to ensure the tightest security standards.

Omnichannel customer journey

Have a holistic view of each customer regardless of point of contact.

Integrate physical location, company departments, communication channels, self and assisted service into a unified view of the customer available to the contact center agents. A 360º view of each customer empowers agents to provide the best service and improves first contact resolution rates (FCR).

Mobile phone, envelope, email @ sign placed in a circle with 2 chat balloons inside for an omnichannel customer journey
Person with a headset around the face in front of a computer screen and a person inside a circle above it

Proactive customer service

Give your customers the best experience with your business to build customer loyalty.

Engage with your customers proactively whether it is by offering relevant products and services or sending out alerts about due payment dates or credit card exceeding limits. Use skills to find the most optimal customer- agent match and ensure a great customer experience.

Customer Stories

See how financial organizations use the Altitude Xperience contact center
solution to improve their business

Europa Group logo

Europa Group

How to increase contact rates and conversion while excelling at the provided customer service

View case study

Mapfre

How Mapfre merged different applications, procedures and contact centers into a single department

View case study

National Bank of Oman

How to integrate multiple communication channels while ensuring a seamless customer experience

View case study

What business area uses our solutions?

Altitude Xperience contact center solution is the right fit to the following Financial and Insurance business areas:

Do you want to know more?

An Altitude specialist will work with you to find the best solution for your needs.

Let’s talk

Our customers

Happy, engaged, loyal customers are what we strive for at Altitude Software. These are some of our customers in the financial and insurance businesses who prove it!

Altitude Xperience recognized in Enterprise Contact Center Infrastructure based on user reviews
Santander logo
Mapfre logo
Allianz logo
Itaú logo
Intrum justitia logo

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