Contact center software for financial and insurance
Make your customers feel secure and provide the fastest service
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Benefits of Altitude Xperience contact center solution for financial and insurance
Customer Service plays a crucial role in banks, insurance companies, and other financial business departments. Many institutions are closing physical branches, but they still need to create and maintain customer relationships to get loyal customers an increase customer retention. A contact center is the most effective way to achieve those goals. Altitude Xperience is the right contact center solution to deliver the best customer experiences.
Security
Prevent data breaches and comply with the regulatory pressures.
Customer data, such as credit card transactions and other sensitive information, is maintained and stored to avoid fraud and security breaches. Altitude Xperience solutions are subject to regular security audits to ensure the tightest security standards.
Omnichannel customer journey
Have a holistic view of each customer regardless of point of contact.
Integrate physical location, company departments, communication channels, self and assisted service into a unified view of the customer available to the contact center agents. A 360º view of each customer empowers agents to provide the best service and improves first contact resolution rates (FCR).
Proactive customer service
Give your customers the best experience with your business to build customer loyalty.
Engage with your customers proactively whether it is by offering relevant products and services or sending out alerts about due payment dates or credit card exceeding limits. Use skills to find the most optimal customer- agent match and ensure a great customer experience.
Customer Stories
See how financial organizations use the Altitude Xperience contact center
solution to improve their business
Europa Group
How to increase contact rates and conversion while excelling at the provided customer service
Mapfre
How Mapfre merged different applications, procedures and contact centers into a single department
National Bank of Oman
How to integrate multiple communication channels while ensuring a seamless customer experience
What business area uses our solutions?
Altitude Xperience contact center solution is the right fit to the following Financial and Insurance business areas:
Our customers
Happy, engaged, loyal customers are what we strive for at Altitude Software. These are some of our customers in the financial and insurance businesses who prove it!
