This is our final goodbye! Do not leave us, please ! Let´s communicate better! Stay with us, you won’t regret it! Stay in my inbox! DELETION NOTICE!! Welcome to the amazing GDPR!
These are just a few examples of email subjects that clogged the inbox of every European citizen with an email address and a phone last week. I´m sure you were no exception as it was nearly impossible to stay away from all the references to GDPR.
And you probably behaved just like most of us and completely ignored the calling and just didn´t press the button. However, when you are on the other side of the barricade, GDPR is the anacronym you can no longer ignore. It is more than just another Cookie law, it´s one that you either respect and comply with, or risk heavy fines. At Altitude, we see GDPR as an opportunity to improve our product and processes to help our customers to be compliant with the regulation.
I´m sure you have gone through extensive GDPR check lists and checked out most of the items, but is your contact center taskforce educated about all its rules and guidelines? We value the relationship we have with our partners and customers, and for this reason Altitude University has created the following courses that prepare your contact center taskforce to be GDPR compliant:
Get your Contact Center ready for GDPR - explains Data Protection Officers (DPOs), supervisors and administrators about GDPR concepts and terms, their applicability to Altitude Xperience, and how to use GDPR Portal.
GDPR for Agents – teaches agents about GDPR concepts and terms, the impact of GDPR on their daily work using Altitude Xperience, and the GDPR actions that they can perform in uAgent.
And the best part? They are e-learning courses that allow everyone that has interest in this subject to attend. The contents are available 24/7 and they can be accessed from anywhere.
Don´t miss out on this opportunity! Access Altitude University Knowledge Hub and enable your employees to get online training, at their own pace, on how to be GDPR compliant.