Five Dangers of Not Having Call Recording in Public Utilities

As Utilities make strides in improving their operations and the customer experience, the need for tracking and recording…

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Yes! A cloud contact center is the right move to your business

Cloud technology solutions are one of the major trends in almost all industries. They provide multiple benefits  and…

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3 Ways A Cloud Contact Center Can Help Your Company Grow

This article was originally published in Due. Author: Miguel Noronha. A cloud contact center is…

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AI and chatbots: an illusion, evil, or a revolution?

“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of…

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Contact Engagement Centers make more sense

This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too…

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Major Outsourcer in Saudi Arabia Maximizes Contact Centre Efficiency with Altitude Software

Jeddah-based Frontliners Deploys Altitude Xperience for Sales, Marketing and Customer Care Operations Jeddah, Kingdom of…

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Why should contact centers integrate WhatsApp as a customer contact channel?

1.5 billion users in 180 countries makes WhatsApp the most-popular messaging app in the world!!…

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“Identify the key moments of truth within your customer journey” recommends Altitude Software at MECC 2019

Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth and Profitability in MENA…

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Altitude Software reinforces its team structure taking the customer experience to the next level

The company has announced a new structure and the role of Customer Success Manager to…

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Fortius Awards Portugal 2019

Date: April 10, 2019 Third edition of the Fortius Awards Portugal, to recognize the Contact…

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5 Reasons To Move Your Contact Center To The Cloud

You try hard to make your business successful, and you know that a business only…

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Contact Center, a booming sector led by women

Every March 8, International Women's Day is celebrated all over the world. Since 1975, this…

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