Five Dangers of Not Having Call Recording in Public Utilities
As Utilities make strides in improving their operations and the customer experience, the need for tracking and recording…
Read moreYes! A cloud contact center is the right move to your business
Cloud technology solutions are one of the major trends in almost all industries. They provide multiple benefits and…
Read more3 Ways A Cloud Contact Center Can Help Your Company Grow
This article was originally published in Due. Author: Miguel Noronha. A cloud contact center is…
Read moreAI and chatbots: an illusion, evil, or a revolution?
“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of…
Read moreContact Engagement Centers make more sense
This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too…
Read moreMajor Outsourcer in Saudi Arabia Maximizes Contact Centre Efficiency with Altitude Software
Jeddah-based Frontliners Deploys Altitude Xperience for Sales, Marketing and Customer Care Operations Jeddah, Kingdom of…
Read moreWhy should contact centers integrate WhatsApp as a customer contact channel?
1.5 billion users in 180 countries makes WhatsApp the most-popular messaging app in the world!!…
Read more“Identify the key moments of truth within your customer journey” recommends Altitude Software at MECC 2019
Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth and Profitability in MENA…
Read moreAltitude Software reinforces its team structure taking the customer experience to the next level
The company has announced a new structure and the role of Customer Success Manager to…
Read moreFortius Awards Portugal 2019
Date: April 10, 2019 Third edition of the Fortius Awards Portugal, to recognize the Contact…
Read more5 Reasons To Move Your Contact Center To The Cloud
You try hard to make your business successful, and you know that a business only…
Read moreContact Center, a booming sector led by women
Every March 8, International Women's Day is celebrated all over the world. Since 1975, this…
Read moreRecent news
TAGS