What are the benefits of an insurance responsive contact center?
Back when I was in college I worked as a waitress part time at an…
Read moreWhat is a responsive agent
A responsive agent is any company employee. The explosion of remote interaction across all industries…
Read more3 tips to set up a responsive contact center
A couple of years ago I attended a conference on customer service and participated in…
Read moreWhat is a responsive contact center
A responsive contact center focuses on the customer and the customer’s experience by allowing each…
Read moreIs your Contact Center responsive?
Our life is in such a turmoil that we often lack the time, and patience,…
Read moreWhat is an inbound call center
“Hi Miss Houston, thank you for calling Media House. What can we do for you…
Read moreWhat is an IVR
IVR (Interactive Voice Response) is a call center technology system that enables automated agents to…
Read moreDon’t go, call!
Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords…
Read moreWhat is Contact Center As A Service (CCaaS)?
Transform your contact center and the customer experience with your business with a contact center…
Read moreCall center vs contact center vs customer engagement center
I've been working in the contact center industry for about 20 years, and lately have…
Read moreWhat is Asynchronous Messaging
The world is turning into a very fast paced place and our routines are playing…
Read moreWhat is an ACD
An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound…
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