Covid 19 Customer Stories: Learn how our clients overcame new challenges!

What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you…

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What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to…

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Don’t go, call!

Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords…

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What is Contact Center As A Service (CCaaS)?

Transform your contact center and the customer experience with your business with a contact center…

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Call center vs contact center vs customer engagement center

I've been working in the contact center industry for about 20 years, and lately have…

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What is Asynchronous Messaging

The world is turning into a very fast paced place and our routines are playing…

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What is an ACD

An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound…

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Handling COVID-19 Emergency: Customer Stories

The COVID-19 Coronavirus pandemic has had a drastic and dramatic impact on how we go…

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BPO upgrades to home agent friendly configuration

BPOs like all other business, had to reinvent themselves to deal with the COVID-19 pandemic…

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European National Public Health Service started using mobile apps for doctors and nurses

This customer provides the front-end communication between people infected with COVID 19 and the public…

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European BPOs seeks urgent solution for remote work

The COVID 19 crisis hit many European countries quickly and heavily. Everyone is confined at…

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Supermarkets maintain excellent customer service through the emergency crisis

Mandatory home confinement, fear of going out, social distancing, these are on everyone’s minds. However,…

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Ensure business continuity
for your Contact Center, safely

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