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Should Your Contact Center Agents Have All the Answers?

As it is almost impossible for agents to know all the answers, it is up…

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What is CTI?

CTI - Computer Telephony Integration is a technology feature that enables computers to interact with…

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Banking and Financial Services: The Role of The Responsive Contact Center

Thrive instead of surviving! The banking and financial services industry have had to rethink the…

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How To Balance Digital And Traditional Banking?

People expect banks and other financial institutions to provide digital service while at the same…

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The Banking Self-service Era

Banking self-service technology available in the banking system nowadays makes me think of the times…

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4 Tips to Meet Millennial Customer Service Expectations

I lived in the UK for a few years and in the first weeks of…

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Implementing AI and data: how to get started

You surely know by now that AI and Data have many practical applications to improve your business.  Good.…

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What are the benefits of an insurance responsive contact center?

Back when I was in college I worked as a waitress part time at an…

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What is a responsive agent

A responsive agent is any company employee. The explosion of remote interaction across all industries…

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3 tips to set up a responsive contact center

A couple of years ago I attended a conference on customer service and participated in…

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What is a responsive contact center

A responsive contact center focuses on the customer and the customer’s experience by allowing each…

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Is your Contact Center responsive?

Our life is in such a turmoil that we often lack the time, and patience,…

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