What is a Video Contact Center?
Video contact center adds an additional channel to the customer experience strategy. We´re witnessing, almost…
Read moreVideo Contact Center – Humanizing Interactions Through Video Calls
Remote work, online training, distance learning ... The crisis caused by the Coronavirus pandemic has…
Read moreLetter to Our Customers And Partners
Dear friends, We’ve been using the term VUCA (Volatile, Uncertain, Complex and Ambiguous) here and…
Read moreLetter to Altituders
Dear Altituders “Hope this letter finds you well…” is a very polite way to start…
Read moreWhat Are Remote Contact Center Agents?
Remote contact center agents, agents working from home, at-home agents: there is an array of…
Read moreEmergency situations? Contact center technology comes to the rescue!
COVID 19, Coronavirus… How many times a day do we listen to thees words? It’s…
Read moreWhat Are the Benefits of Customer Self-service?
88% of consumers expect a brand or organization to offer an online customer self-service support…
Read moreThe Cloud Is the Future Of Software Delivery
This article was originally published in readwrite. Author: Miguel Vital On-premises software installation is taking…
Read more7 key reasons technology makes debt collection faster and easier
Cash flow is the heartbeat of all companies. A poor cash flow takes a toll…
Read moreCustomer Service Trends 2020
2020 is bound to be a very exciting year for the customer service industry! According…
Read moreChoosing A Contact Center Chatbot? Pick One That’s Efficient, Flexible, And Technology Agnostic
Meeting the ever-growing demands of top-notch service while staying one step ahead of competition are certainly the top priorities of…
Read moreWhat Is The ROI For Email Interactions?
Find out the ROI for Email interactions Altitude Xperience contact center to be sure that…
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