Insights

As it is almost impossible for agents to know all the answers, it is up…

CTI - Computer Telephony Integration is a technology feature that enables computers to interact with…

Thrive instead of surviving! The banking and financial services industry have had to rethink the…

People expect banks and other financial institutions to provide digital service while at the same…

Banking self-service technology available in the banking system nowadays makes me think of the times…

I lived in the UK for a few years and in the first weeks of…

You surely know by now that AI and Data have many practical applications to improve your business.  Good.…

Back when I was in college I worked as a waitress part time at an…

A responsive agent is any company employee. The explosion of remote interaction across all industries…

A couple of years ago I attended a conference on customer service and participated in…

A responsive contact center focuses on the customer and the customer’s experience by allowing each…

Our life is in such a turmoil that we often lack the time, and patience,…