7 key reasons technology makes debt collection faster and easier

Cash flow is the heartbeat of all companies. A poor cash flow takes a toll…

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Customer Service Trends 2020

2020 is bound to be a very exciting year for the customer service industry! According…

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Choosing A Contact Center Chatbot? Pick One That’s Efficient, Flexible, And Technology Agnostic

Meeting the ever-growing demands of top-notch service while staying one step ahead of competition are certainly the top priorities of…

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What Is The ROI For Email Interactions?

Find out the ROI for Email interactions Altitude Xperience contact center to be sure that…

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What if I’m not ready to move my contact center to the cloud?

While the benefits of a cloud contact center may be clear in the long run,…

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What Is The ROI For Instant Messaging Interactions?

Find out the ROI for instant messaging interactions of Altitude Xperience contact center to be…

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Holiday shopping rush: is your contact center ready?

  The countdown to shopping madness officially started in the beginning of November with Singles’…

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3 Ways to Use WhatsApp Business to Get Closer to Customers

This article was originally published in Business2Community WhatsApp has 1.5 billion monthly users across 180 countries, and…

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What Is The ROI For Campaign/Agent Scripts?

Find out the ROI for campaign/agent scripts Altitude Xperience contact center to be sure that…

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How AI and Machine Learning at the contact center change customer relationships

Successful customer journeys are one of the main goals of any business. To do that,…

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What Is The ROI For An Inbound Contact Center?

Find out the ROI for inbound Altitude Xperience contact center to be sure that you're…

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3 Benefits of Real-Time Speech Analytics for Businesses

This article was originally published in CEOWORLD Magazine   Making good use of data is…

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