What is an inbound call center
“Hi Miss Houston, thank you for calling Media House. What can we do for you…
Read moreWhat is an IVR
IVR (Interactive Voice Response) is a call center technology system that enables automated agents to…
Read moreDon’t go, call!
Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords…
Read moreWhat is Contact Center As A Service (CCaaS)?
Transform your contact center and the customer experience with your business with a contact center…
Read moreCall center vs contact center vs customer engagement center
I've been working in the contact center industry for about 20 years, and lately have…
Read moreWhat is Asynchronous Messaging
The world is turning into a very fast paced place and our routines are playing…
Read moreWhat is an ACD
An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound…
Read moreHandling COVID-19 Emergency: Customer Stories
The COVID-19 Coronavirus pandemic has had a drastic and dramatic impact on how we go…
Read moreBPO upgrades to home agent friendly configuration
BPOs like all other business, had to reinvent themselves to deal with the COVID-19 pandemic…
Read moreEuropean National Public Health Service started using mobile apps for doctors and nurses
This customer provides the front-end communication between people infected with COVID 19 and the public…
Read moreEuropean BPOs seeks urgent solution for remote work
The COVID 19 crisis hit many European countries quickly and heavily. Everyone is confined at…
Read moreSupermarkets maintain excellent customer service through the emergency crisis
Mandatory home confinement, fear of going out, social distancing, these are on everyone’s minds. However,…
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