Covid 19 Customer Stories: Learn how our clients overcame new challenges!

What is a responsive agent

A responsive agent is any company employee. The explosion of remote interaction across all industries…

Read more

3 tips to set up a responsive contact center

A couple of years ago I attended a conference on customer service and participated in…

Read more

What is a responsive contact center

A responsive contact center focuses on the customer and the customer’s experience by allowing each…

Read more

Is your contact center responsive?

Our life is in such a turmoil that we often lack the time, and patience,…

Read more

What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you…

Read more

What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to…

Read more

Don’t go, call!

Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords…

Read more

What is Contact Center As A Service (CCaaS)?

Transform your contact center and the customer experience with your business with a contact center…

Read more

Call center vs contact center vs customer engagement center

I've been working in the contact center industry for about 20 years, and lately have…

Read more

What is Asynchronous Messaging

The world is turning into a very fast paced place and our routines are playing…

Read more

What is an ACD

An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound…

Read more

Handling COVID-19 Emergency: Customer Stories

The COVID-19 Coronavirus pandemic has had a drastic and dramatic impact on how we go…

Read more

















Ensure business continuity
for your Contact Center, safely

newpopout