AI and chatbots: an illusion, evil, or a revolution?

“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of…

Read more

Contact Engagement Centers make more sense.

This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too…

Read more

Why should contact centers integrate WhatsApp as a customer contact channel?

1.5 billion users in 180 countries makes WhatsApp the most-popular messaging app in the world!!…

Read more

5 Reasons To Move Your Contact Center To The Cloud

You try hard to make your business successful, and you know that a business only…

Read more

Contact Center, a booming sector led by women

Every March 8, International Women's Day is celebrated all over the world. Since 1975, this…

Read more

The 3 Benefits of a Contact Center for the Healthcare Sector

While the holiday blues is still dominating our mood and we have just finished putting…

Read more

It´s The Most Wonderful – And Busiest – Time Of The Year

How to ace customer journey to – and from- Black Friday and Cyber Monday When…

Read more

Customer Training: From Manuals Design To Final Delivery – A Personal View

From my earlier days in Altitude Implementation Services, I learned from experience that working at…

Read more

Altitude: Contact center technology at the service of the people

Altitude is celebrating its 25th anniversary! For the past 25 years we´ve imagined, brought to…

Read more

How to Make the Right Investments to Lead in the Outsourcing Industry?

The Outsourcing market is seeing major changes in service offerings and business models as technology…

Read more

Landing what?!… Landing Festival!! Don’t you know what it is?

Finally, it seems that summer arrived in Portugal! And what is the best way to…

Read more

Are your customers in love with your company?

Customer engagement is all about the emotional and psychological attachment of customers to a brand,…

Read more

  • How would you rate your experience on our website?
  • This field is for validation purposes and should be left unchanged.