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What are the benefits of an insurance responsive contact center?

Back when I was in college I worked as a waitress part time at an…

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What is a responsive agent

A responsive agent is any company employee. The explosion of remote interaction across all industries…

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3 tips to set up a responsive contact center

A couple of years ago I attended a conference on customer service and participated in…

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What is a responsive contact center

A responsive contact center focuses on the customer and the customer’s experience by allowing each…

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Is your Contact Center responsive?

Our life is in such a turmoil that we often lack the time, and patience,…

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What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you…

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What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to…

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Don’t go, call!

Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords…

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What is Contact Center As A Service (CCaaS)?

Transform your contact center and the customer experience with your business with a contact center…

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Call center vs contact center vs customer engagement center

I've been working in the contact center industry for about 20 years, and lately have…

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What is Asynchronous Messaging

The world is turning into a very fast paced place and our routines are playing…

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What is an ACD

An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound…

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Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.

responsive_square1

Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.