Altitude Announces Strong Momentum in New Partner Program

Published on Apr 12, 2018 at 10:57 am in News

Growing Altitude Partner Ecosystem Creates Value and Delivers Innovation for the Customer Journey

Lisbon, Portugal, April 12th 2018, Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that the company continues to see strong momentum across its new Partner Network Program. Since its launch in March 2017, more than 25 partners with strong presence in their markets, have joined the Altitude Partner Network.

“We are putting partners at the center of what we do. We created a new Partner Program and have put in place a new organization and more resources fully dedicated to support and develop the Partner Network”, states Alfredo Redondo, Altitude CEO. “The unique services and expertise of our partners enrich our business ecosystem and support Altitude on its mission. We are boosting the ability of our partners to co-create value and develop customer’s business, increase profitability and customer satisfaction”.

New Partner Program and Organization Drives Business Growth

The Altitude Partner Network (APN) Program is a framework of collaboration between Altitude and its Partners worldwide, aiming to foster business growth and profitability, strengthening and recognizing Partners’ ability to design, sell, deliver and support Altitude’s solutions and associated services. Currently It integrates over 100 global and local companies.

Depending on the depth of the mutual commitment and collaboration, Altitude partners are categorized in one of the following three levels: Authorized Partner; Certified Partner; and Gold Partner. An enrolled partner has access to a broad range of services from specialized technical and business resources, collaboration in marketing activities, special prices, training and certification. Partners also benefit from Altitude worldwide office network for regional sales and technical support.

Partner Network Creates Value and Harnesses Innovation, to Deliver Brilliant Customer Experiences

“Altitude seeks to lead the intelligence age into the customer engagement ecosystem”, states Eric Pénisson, Executive Vice President for Business Development, Channels and Alliances. “We work with partners to co-create value by delivering customer engagement solutions that harness innovation and create a brilliant customer experience”

Altitude Software’s direct presence through twelve offices across four continents, combined with a strong partner network ensures that Altitude customers leverage existing technology without disruption across a wide range of situations with a low total cost of ownership. More than 1,100 companies in 80 countries around the world use 300,000 Altitude licenses. Altitude Solutions are focused on increasing business results and customer satisfaction, through a complete, feature-rich omnichannel solution. Features include agent and supervisor web desktop, omnichannel support, outbound and inbound tools including intelligent routing, recording, automated agents, full customization, with TCPA compliance and SSL encryption.

Further helping customers and partners succeed and develop business, Altitude has made available an Online Partner Locator Check it here.

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