Altitude Software enhances its Xperience Suite with eGain AI and Knowledge

Published on Sep 16, 2018 at 10:47 am in News

Sunnyvale, CA and Newbury, UK (October 16, 2018) – eGain (NASDAQ: EGAN), the AI-powered customer engagement platform provider, today announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite.

According to a survey conducted by Forrester Consulting on behalf of eGain, poor access to relevant knowledge among contact center agents is the #1 driver of bad customer service.

Altitude Software, a pioneering provider of customer interaction solutions, will deliver deep, seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform.

“Guiding customer interactions with AI and knowledge transforms agent experience and boosts operational productivity,” said Alfredo Redondo, CEO of Altitude Software. “eGain best-in-class capabilities complement our modular platform to deliver easy-to-consume innovation.”

“eGain’s deep AI and Knowledge capability will be served in a contextual, personalized and seamless manner to empower agents on the Altitude platform,” said Ashu Roy, eGain CEO. “Altitude’s blue-chip clients will find this seamless solution very compelling.”

About Altitude Software

Altitude Software offers omnichannel solutions to companies worldwide to achieve unified management of customers interactions and unique experiences that enhance business and relationships between people thanks to Altitude Xperience software platform. To find out more about Altitude Software, please visit https://www.altitude.com/

About eGain

eGain customer engagement solutions power digital transformation for leading brands – powered by virtual assistance, AI, knowledge and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit http://www.egain.com

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Recent news

Sign up to get the most recent news on your inbox!

  • This field is for validation purposes and should be left unchanged.

Other insights

How To Use WhatsApp To Promote Customer Engagement

Interview with Eduardo Malpica – Chief Knowledge Officer at Altitude Software In the globalized and interconnected world in which.

Read more

Etisalcom and Altitude Software to Accelerate Adoption of Innovative CX Solutions in Bahrain

The 2 companies are showcasing the latest Altitude Xperience solution at GITEX Dubai 2019, the biggest tech show in.

Read more

Ahli United Bank Enriches Digital Customer Experience with Altitude Software

Bahrain’s Ahli United Bank (AUB) delivers a unique digital experience by offering a first-of-its-kind Visual IVR and Video Banking service.

Read more

Dangers of not Having Call Recording in Utilities: Danger # 5 – Poor Liability Management 

Over the course of the last five posts (The 5 Dangers of Not Having Call Recording, Event Management, Unhappy Customers, Unproductive Agents, Misunderstanding the.

Read more

Dangers of not Having Call Recording in Utilities: Danger #4 – Misunderstanding the Customer Voice

Contact centers are continually tasked with goals, key performance indicators, and regulations. Management often uses grading and scoring of agent interactions with customers to guide best practices and standards. Sometimes the chosen KPIs for agents focus.

Read more

Dangers of not Having Call Recording in Utilities: Danger #3 – Unproductive Agents

Customer service agents in public utility companies are a crucial part of customer service experience. Agents’ ability to communicate and resolve customer issues is a core function of.

Read more

  • How would you rate your experience on our website?
  • This field is for validation purposes and should be left unchanged.