The Altitude North America Summit, that took place recently, was a great experience, with top level management, at the iconic CN Tower in Toronto, Canada!
We had customers flying in from all around NA joining us to share great ideas and experiences of the Altitude platform.
Ideas on how to explore more of what the platform offers were shared both by customers and the Altitude team. Our customers and partners were eager to see what Altitude is planning for the future and also what to expect of the Business Transformation in the Digital Era.
We were honored to have both Zedd Solutions and Kiva Group (a partner for over 20 years) sharing how Altitude is powering and help growing their business today. Tina Baker, Director of Business Development at KIVA was kind enough to leave us with a testimonial that you can see here:
It was an amazing day.
Promoting an event like this, bringing customers and partners together, encouraging the networking, sharing knowledge and experiences and listening to suggestions on how they could see new features enriching the product was extremely rewarding.
Contact centers are continually tasked with goals, key performance indicators, and regulations. Management often uses grading and scoring of agent interactions with customers to guide best practices and standards. Sometimes the chosen KPIs for agents focus.