Etisalcom and Altitude Software to Accelerate Adoption of Innovative CX Solutions in Bahrain

Published on Oct 08, 2019 at 3:53 pm in News

The 2 companies are showcasing the latest Altitude Xperience solution at GITEX Dubai 2019, the biggest tech show in the Middle East, North Africa & South Asia.

Dubai World Trade Centre, UAE; Oct. 8th, 2019 – Etisalcom, a leading Bahrain-based ICT company, today announced a strengthened partnership to market, sell and provide professional services in Bahrain for the range of Customer Interaction Management (CIM) solutions developed by Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences.

Innovative CX Solutions on Display at the biggest tech show in MENA & South Asia regions

The two companies are showcasing the latest Altitude Xperience suite at GITEX 2019 in Dubai World Trade Center, UAE, booth C34, Hall 2. GITEX Dubai, the biggest tech show in the Middle East, North Africa & South Asia will run from October 07 to 10, 2019. Altitude and Etisalcom will specifically introduce ideas that aim to push technology boundaries and inspire GITEX visitors to experience the future of digital customer experience.

Riadh Boukhris, Altitude MENA President, highlighted the importance for organizations to leverage the potential of innovative digital CX solutions: “Our strong focus on what’s next in Digital CX drives us to continuously enhance our core Altitude Xperience omnichannel platform to deliver innovative, AI-enabled solutions that have a measurable impact on our customers’ business.”

Etisalcom offers value-added and innovative services for residential and corporate customers in the Kingdom of Bahrain. Licensed to provide national and global Telecom as well as IT services, Etisalcom is the first private sector service provider and credible alternative for fully integrated ICT solutions in the Kingdom and beyond. With more than 17 years of experience, the company clients’ base ranges from governmental institutions, large enterprises, down to SMEs.

‘’As a communications provider of next generation voice, video and data services, Etisalcom is committed to deliver innovative and customized solutions that boost business efficiencies and elevate customer experience,’’ said Rashid Al-Snan, Etisalcom CEO. ‘’Through key partnerships with major international providers such as Altitude Software, Huawei and Oracle, Etisalcom delivers competitive and proven end-to-end information and communications solutions.’’

The Tamkeen Success Story

The recent Altitude-powered Tamkeen contact centre is a typical success story in Bahrain and the setup, which has been awarded ‘Best Middle East Government Contact Centre’ in 2018 and 2019, has been implemented through Etisalcom. Tamkeen is a Bahrain-based semi-governmental organization tasked with making the private sector the key driver of economic development. Since its inception in 2006, Tamkeen has been working towards strengthening the national economy by supporting the development of the private sector so as to make it the engine of economic growth in the Kingdom of Bahrain.

It is to be highlighted that Tamkeen, Etisalcom and Altitude Software participated at the Bahrain 2019 Tech Awards ceremony that took place on the sidelines of the ongoing Gitex event, at the Dubai Conrad Hotel on October 7th, 2019. These awards celebrate the achievements of the fastest growing startups and emerging ICT companies in Bahrain.

’Key organizations in the GCC are realizing great value from omnichannel contact centres in terms of cost savings and digital customer service differentiation. In this respect, the Bahrain CX & contact centre market continues to be a key focus for Altitude Software,’’ concluded Riadh Boukhris. “With an impressive track record across all verticals, Etisalcom is an excellent fit for Altitude’s partner program and represents an important channel that is in line with our solutions strategy in the Kingdom.”

Recent news

Sign up to get the most recent news on your inbox!

  • This field is for validation purposes and should be left unchanged.

Other insights

How To Use WhatsApp To Promote Customer Engagement

Interview with Eduardo Malpica – Chief Knowledge Officer at Altitude Software In the globalized and interconnected world in which.

Read more

Ahli United Bank Enriches Digital Customer Experience with Altitude Software

Bahrain’s Ahli United Bank (AUB) delivers a unique digital experience by offering a first-of-its-kind Visual IVR and Video Banking service.

Read more

Dangers of not Having Call Recording in Utilities: Danger # 5 – Poor Liability Management 

Over the course of the last five posts (The 5 Dangers of Not Having Call Recording, Event Management, Unhappy Customers, Unproductive Agents, Misunderstanding the.

Read more

Dangers of not Having Call Recording in Utilities: Danger #4 – Misunderstanding the Customer Voice

Contact centers are continually tasked with goals, key performance indicators, and regulations. Management often uses grading and scoring of agent interactions with customers to guide best practices and standards. Sometimes the chosen KPIs for agents focus.

Read more

Dangers of not Having Call Recording in Utilities: Danger #3 – Unproductive Agents

Customer service agents in public utility companies are a crucial part of customer service experience. Agents’ ability to communicate and resolve customer issues is a core function of.

Read more

Dangers of not Having Call Recording in Utilities: Danger # 2 – Unhappy Customers

Contact Center agents in public utility facilities engage in diverse and multi-faceted responsibilities. Agents communicate not only with external.

Read more

  • How would you rate your experience on our website?
  • This field is for validation purposes and should be left unchanged.