Altitude, together with industry associations, is sponsoring and organizing annually the Fortius Awards, aiming to reward and celebrate the best professionals in contact centers. The Fortius Annual Awards are now organized in Portugal (1st edition) and Spain (9th edition) in a partnership with local industry associations, to find the best contact center manager, supervisor and agent in these countries. Hundreds of applications are received each year to be analyzed by an industry jury.
In February 23rd, the Spanish Contact Center Industry got together to award great professionals in the categories of Best Agents, Best Supervisor and Best Coordinator. In the first category, the award went to professionals from Emergia, Atento, Liberty Seguros and Konecta; on the second one, the award was given to Securitas Direct and the last one to Grupo GSS.
In March 9th, it was the time for the Portuguese event. Teatro Thalia in Lisbon was the place for the gala that awarded professionals from ManPower and TAP Portugal as Best Agents, alongside great people from MCall, ManPower and Connecta, as Best Supervisors, and from ManPower as Best Coordinator.
Nowadays, the customer experience is of the outmost importance for business development, and a good customer experience needs the support of great teams and great people. Altitude has a long-term policy of promoting and sponsoring excellence, best practices and professional standards in the contact center markets where it has a presence.
You can find out more about Fortius Awards Portugal here (in Portuguese) and Fortius Awards Spain here (in Spanish).
Contact centers are continually tasked with goals, key performance indicators, and regulations. Management often uses grading and scoring of agent interactions with customers to guide best practices and standards. Sometimes the chosen KPIs for agents focus.