How AI and Machine Learning at the contact center change customer relationships

Successful customer journeys are one of the main goals of any business. To do that, they need to support various touchpoints and monitor them.

Read more

How To Use WhatsApp To Promote Customer Engagement

Interview with Eduardo Malpica – Chief Knowledge Officer at Altitude Software In the globalized and interconnected world in which we are living, a vast.

Read more

AI and chatbots: an illusion, evil, or a revolution?

“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of an opinion article that I read from El Pais very recently. Being.

Read more

Can a Contact Center be a “Deep Learner”?

Once upon a time there was a 1400-year-old game called “Chess” and the world chess champion, Garry Kasparov, loosing against an IBM supercomputer called.

Read more

Deep Art: creative neural networks

We asked Ricardo Santos, AI and Machine Learning expert at Altitude Software, to explain neural networks in a simple and comprehensive form for you. I.

Read more

  • How would you rate your experience on our website?
  • This field is for validation purposes and should be left unchanged.