Interview with Eduardo Malpica – Chief Knowledge Officer at Altitude Software In the globalized and interconnected world in which we are living, a vast.
This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too familiar with the customer service call routine. They call.
If your answer to this question is “men, women, between the ages 18 and 50” etc I have bad news. You cannot define your.
“Without big data, you are blind and deaf and in the middle of a freeway.” – Geoffrey Moore Mass marketing days are gone! Your.
What would you define as the top priorities for the success of your contact center business? If customer centricity and customer experience are not.