How To Use WhatsApp To Promote Customer Engagement

Interview with Eduardo Malpica – Chief Knowledge Officer at Altitude Software In the globalized and interconnected world in which we are living, a vast.

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Contact Engagement Centers make more sense

This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too familiar with the customer service call routine. They call.

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How Well Do You Know Your Customers?

If your answer to this question is “men, women, between the ages 18 and 50” etc I have bad news. You cannot define your.

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Three Principles to Design the Customer Experience Using Big Data

“Without big data, you are blind and deaf and in the middle of a freeway.” – Geoffrey Moore Mass marketing days are gone! Your.

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Automation is the future of contact centers, but human still rocks!

What would you define as the top priorities for the success of your contact center business? If customer centricity and customer experience are not.

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