How To Use WhatsApp To Promote Customer Engagement

Interview with Eduardo Malpica – Chief Knowledge Officer at Altitude Software In the globalized and interconnected world in which we are living, a vast.

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Dangers of not Having Call Recording in Utilities: Danger #3 – Unproductive Agents

Customer service agents in public utility companies are a crucial part of customer service experience. Agents’ ability to communicate and resolve customer issues is a core function of their job, and maintaining agent.

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Dangers of not Having Call Recording in Utilities: Danger # 2 – Unhappy Customers

Contact Center agents in public utility facilities engage in diverse and multi-faceted responsibilities. Agents communicate not only with external customers and associates but also.

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Yes! A cloud contact center is the right move to your business

Cloud technology solutions are one of the major trends in almost all industries. They provide multiple benefits  and simplify digital transformation processes. They have become essential in the Contact.

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AI and chatbots: an illusion, evil, or a revolution?

“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of an opinion article that I read from El Pais very recently. Being.

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How can I help you?

Are your contact center agents still greeting your customers with this line? Asking your customers this question is just as bad as asking them.

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