The Connector for Nice Recorder is a standalone Windows service that integrates Altitude Xperience with Nice
The Connector for Nice Recorder components integrate Altitude Xperience with Nice, acting as a third party voice recorder that allows for the attachment of Altitude Server data to the recorded interactions.
The Connector for Nice Recorder enables the following:
Allows Nice recordings to be paired with uAgent logins enabling Nice users to search for agent recordings using Nice;
Agent voice recording on demand via the uAgent recording buttons, or through the Altitude Scripting Language;
Supervisor voice recording on demand via the Management Portal tool Start/Stop recording agent context menu option;
The campaign quality assurance Record all Calls option in Management Portal tool;
The agent quality assurance Record all Calls option in Management Portal tool;
Automatically attaches business data, such as contact attributes, contact phones, contact time zone, activity outcome, contact id, campaign name, call key, and the name of the Altitude Server.