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The Connector for Nice Recorder is a standalone Windows service that integrates Altitude Xperience with Nice

Description

The Connector for Nice Recorder components integrate Altitude Xperience with Nice, acting as a third party voice recorder that allows for the attachment of Altitude Server data to the recorded interactions.
The Connector for Nice Recorder enables the following:

  • Allows Nice recordings to be paired with uAgent logins enabling Nice users to search for agent recordings using Nice;
  • Agent voice recording on demand via the uAgent recording buttons, or through the Altitude Scripting Language;
  • Supervisor voice recording on demand via the Management Portal tool Start/Stop recording agent context menu option;
  • The campaign quality assurance Record all Calls option in Management Portal tool;
  • The agent quality assurance Record all Calls option in Management Portal tool;
  • Automatically attaches business data, such as contact attributes, contact phones, contact time zone, activity outcome, contact id, campaign name, call key, and the name of the Altitude Server.