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Connect your Altitude Xperience Platform to Skype for Business server Enterprise Edition

Description

An integration of Altitude Xperience with Altitude vBox and Skype for Business Enterprise Edition has the following components:

  • Telephony Gateway for Altitude vBox and Skype for Business Server
  • Windows process included with Altitude uCI Server or Remote Gateway Server. The telephony gateway uses proprietary protocols to connect to Altitude vBox and to Altitude Skype for Business Agent Monitor.

  • Altitude Skype for Business Agent Monitor
  • Windows process configured as a trusted Skype for Business application. Uses the Skype for Business Unified Communications Managed API (UCMA) to monitor and change the presence state of Skype for Business clients.

  • Altitude Skype for Business Manager
  • Windows PowerShell script that must run under the Skype for Business Server Management

Ensure business continuity
for your Contact Center, safely

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