Leads any touchpoint to a consistent customer experience
On the way to digitalizing customer experience, contact centers cannot afford the silo effect, nor the burden of long and complex integration projects.
Case Manager’s job is to make the lives of your customers and agents easier, so they can focus on getting better results. It can automate most of the processes, but also allows the agent to keep control and perform manual adjustments when required. Embracing a collection of workflows and connectors, the Case Manager is a framework built on top of existing technologies.