Speech Analytics And Quality Monitoring

An AI-Driven Speech Analytics and Quality Assurance platform.

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Best agent to pair

Afiniti Taps AI to Optimize Customer-Agent Pairing.

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Recording & quality monitoring

Intelligent Recording for decisions with confidence.

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Knowledge & Ai

Leads any touch point to a consistent customer experience.

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Protect your agents,
take care of your clients. How?

tecnologia do contact center