A truly new beginning Altitude Software becomes part of Enghouse Systems family!

Intelligent Recording for decisions with confidence


Altitude Enterprise Recording (AER) provides best-in-class recording solutions for performance monitoring in contact centers. Our full-featured products transform data into actionable intelligence, allowing informed decisions to enhance agent performance, optimize operations, improve customer satisfaction and reduce costs, which increases revenue. We customize solutions to integrate seamlessly with client applications.

AER is a best-in-class contact center recording solution that transforms captured interactions and associated metadata into intelligence, allowing informed decisions to enhance call center performance. This reliable and full-featured business improvement tool improves agent performance and optimizes operations to boost productivity, minimize risk, improve customer satisfaction and reduce costs, which ultimately increases revenue.