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Attend your Customers needs through the most used messaging application
Description
Use Case 1:
Customer starts the interaction with human agent.
The connection with WhatsApp is established by WhatsApp Connector
The Altitude Intelligent Router based on specific rules, routes the interaction to the best skilled agent available
The human agent uses the extended chat to retrieve information and checks it before sending to the customer.
Use Case 2:
Customer starts the interaction with human agent.
The connection with WhatsApp is established by WhatsApp Connector
The Altitude CHATBOT handles the interaction and if required transfers the interaction to the best skilled agent
The human agent uses the extended chat to retrieve information and checks it before sending to the customer or to the bot.
Use Case 3:
Customer starts the interaction with human agent.
The connection with WhatsApp is established by WhatsApp Connector
However the Xperience Session cannot be created (System unavailable; No agents, …)
Messages will be buffered by WhatsApp Connector and delivered when possible.
The uAgent script should handle the conversation context.
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