Attend your Customers needs through the most used messaging application
Description
Use Case 1:- Customer starts the interaction with human agent.
- The connection with WhatsApp is established by WhatsApp Connector
- The Altitude Intelligent Router based on specific rules, routes the interaction to the best skilled agent available
- The human agent uses the extended chat to retrieve information and checks it before sending to the customer.
Use Case 2:- Customer starts the interaction with human agent.
- The connection with WhatsApp is established by WhatsApp Connector
- The Altitude CHATBOT handles the interaction and if required transfers the interaction to the best skilled agent
- The human agent uses the extended chat to retrieve information and checks it before sending to the customer or to the bot.
Use Case 3:- Customer starts the interaction with human agent.
- The connection with WhatsApp is established by WhatsApp Connector
- However the Xperience Session cannot be created (System unavailable; No agents, …)
- Messages will be buffered by WhatsApp Connector and delivered when possible.
- The uAgent script should handle the conversation context.
