Attend your Customers needs through the most used messaging application

Description

Use Case 1:
• Customer starts the interaction with human agent.
• The connection with WhatsApp is established by WhatsApp Connector
• The Altitude Intelligent Router based on specific rules, routes the interaction to the best skilled agent available
• The human agent uses the extended chat to retrieve information and checks it before sending to the customer.

Use Case 2:
• Customer starts the interaction with human agent.
• The connection with WhatsApp is established by WhatsApp Connector
• The Altitude CHATBOT handles the interaction and if required transfers the interaction to the best skilled agent
• The human agent uses the extended chat to retrieve information and checks it before sending to the customer or to the bot.

Use Case 3:
• Customer starts the interaction with human agent.
• The connection with WhatsApp is established by WhatsApp Connector
• However the Xperience Session cannot be created (System unavailable; No agents, …)
• Messages will be buffered by WhatsApp Connector and delivered when possible.
• The uAgent script should handle the conversation context.