A truly new beginning Altitude Software becomes part of Enghouse Systems family!

Ensure your customer service organization has the right person with the right skills in the right place and at the right time – regardless of the method of contact


A Workforce Management solution can have a profound impact on all areas of the customer service – from long-term planning and intraday management, to follow-up and performance management. Whether you are managing a contact center or the complete enterprise (including back-office, branches and stores), the right tools and processes can empower your organization to:

  • Be prepared for the demands of the business long before the customer calls or walks through the door, by creating reliable and accurate forecasts and budgets;
  • Improve operational efficiency by developing optimal staffing schedules that make the most out of your resources and incorporate all types of activities into your customer service operations;
  • Reduce administration and manual handling of schedules, holiday bookings, shift trades and changes, with automatic and self-service tools;
  • Improve speed of answer and service levels through better schedule adherence and proactive intraday management;
  • Enhance performance at both the individual and organizational level through better reporting and performance management;
  • Reduce staff turnover by giving your employees the ability to fit their work around their life – with preferences, availability and automatic request handling tools;
  • Empower employees by increasing workforce planning transparency and information distribution, through efficient and effective communication tools.