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Altitude Software values the privacy of all individuals with whom we conduct business. In order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is Altitude Software’s goal to balance the benefits of e-commerce with the right of individuals to prevent the misuse of their personal information. This Privacy policy applies to all entities and subsidiaries of Altitude Software.

If you wish to have more information, or if you wish to send us any question or request related to our Privacy policy, please do so via email:

In this Privacy policy, Altitude Software may be indifferently referred to as Altitude Software, Altitude, we, our, ours. In this Privacy policy, the users and customers of our website and products and services, may be indifferently referred to as users, customers, you, your, yours, they, their, theirs.

The word “platforms” refers to our website, Altitude Customer Portal and Altitude University Knowledge Hub.

The words “data” and “information” are used indifferently and mean the same in this Privacy policy

The User’s consent

  • By using our platforms, you consent to the collection and use of your personal information by Altitude Software. When Altitude Software changes its privacy policy, it will publish the changes on the Website to keep the user aware of the information we collect, our use of such information, and why and how we may disclose such information.

Altitude Software’s collection of Personal Information

  • Altitude Software may request personal information from you, such as your name, e-mail address, and company name or telephone number. All such information that can be used to identify you will be considered Personal Information and processed accordingly. Your response to these inquiries is strictly voluntary. Altitude Software uses this information to customize your experience on our platforms. Altitude Software may also use this information for other business purposes, notably alerting you to products and services that can assist you in your business, promoting website registration, and assisting in order processing.


  • In a general way, you can visit our website without disclosing any Personal Information. However, there are areas of this website that require this information to complete the customization functions of such areas, and these areas may not be available to those choosing not to reveal the information requested.


  • Due to the scope of Altitude Customer Portal and Altitude University Knowledge Hub and in order to provide a customized experience, these two platforms will request some Personal Information


  • In a general way, Altitude Software will not collect any type of sensitive Personal Information, such as the ethnic or racial origin, the religious or philosophical beliefs, health/ medical conditions. However, in the case the platforms collect such information, you expressly consent to the collection and use of such information within the frame of our Privacy Policy.


  • Altitude Software will use all reasonable security measures to ensure a protection against the unauthorized access or alteration, disclosure or destruction of information. Only our employees who are needed to process that information are allowed to access such information. Our employees are bound by confidentiality.

Altitude Software’s use of Personal Information


Altitude Software will use Personal Information in various ways, most notably by:

  • helping to develop and improve our software and products, and our services to our software users;
  • sending announcements on latest news, product’s updates and services;
  • providing better customer support;
  • increasing the safety and the security of the accounts and detecting fraudulent activities more efficiently;
  • internal audits and data analysis, to improve our software.

Our use of the Personal Information depends also on the platforms you visit, on the services you choose to use, the requests and potential preferences you have sent us, if any.

Storage and transfer of the Personal Information

  • Altitude Software uses data hosting service providers located in the European Union in order to host the Personal Information, which providers apply security measures to protect the Personal Information we collect. If you choose to use our products on-premises, you remain responsible for the security of the storage and for the access to the Personal Information you introduce in our products.


Such information may need to be transferred, most notably to provide users with the services. When Altitude Software transfers the Personal Information, it shall take the necessary steps to protect such information

Choice and Opt-out/ Opt-in

    • You may choose to opt-out and refuse your information to be used for purposes not directly related to our platforms, when we ask for the information.


    • Please be aware that if you choose not to express the opt-out option, you are consenting to be in the opt-in category and allowing Altitude Software to use your information, including for purposes not directly related to our platforms.



    • Users may choose to unsubscribe from our marketing communications. In order to do so, they can click on the “unsubscribe” link located at the bottom of our e-mails that allow users to update their communication preferences, or they can send us an email at Customers cannot opt out of receiving transactional emails from Altitude related to their agreement with Altitude.

Collecting Domain Information


  • Altitude Software also collects domain information and such information as the navigation information, as part of its analysis of the use of its platforms. This data enables us to become more familiar with which customers visit our platforms, how often they visit and, regarding the website, what parts of the site they visit most often. Altitude Software uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part.

Log Files

  • Altitude Software will automatically collect certain information and store it in log files and such information may consist of IP (Internet Protocol) addresses, date and time stamp of access, language, referring page, log-in details, and other data.


  • We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


  • Log Files will also help Altitude ensure security.

Disclosure to Third Parties


  • Not limited to cases where we believe your business interests will be served, Altitude Software may share your information (with the exception of account, credit card and ordering information) with Altitude Software business partners, who can alert you about new products and services to improve your competitive edge. If you receive undesired marketing materials from any of our business partners, please let them know that you wish to be removed from their contact list.

Access to your Personal Information

  • Users of Altitude Software’s product and services, and of Altitude Software’s platforms, can request to access their Personal Information, to ensure such information is complete and accurate, as well as to update or delete their Personal Information, or to ask that Altitude Software stop processing their Personal Information. In order to do so, they can send an email to


  • Users can request access to any Personal Information Altitude Software has. Users can also request Altitude Software to correct or delete their personal data. Altitude Software will comply with users’ request within a reasonable time.


  • Altitude Software may retain personal data to the extent required and/ or permitted by applicable laws and only to the extent and for such period as required by applicable laws provided that it shall ensure the confidentiality of the related personal data.


  • A cookie is a piece of data that is stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our platforms. Once the user closes their browser, the cookie terminates. By setting a cookie on our platforms, the user would not have to log in a password more than once, thereby saving time while on our site. In the case a user rejects the cookie, they may still use our platforms.


However, by rejecting the cookie, users will be limited in some areas of our platforms. For example, they will not be able to participate in our personalized portals. Cookies can also enable us to track and target the interests of our users to enhance the experience on our platforms.

Social Media

  • In the case you interact with Altitude Software via social media networks such as LinkedIn, Facebook, Twitter, and any other similar types of social media, you agree that Altitude Software will collect information from you. While we shall collect the information accordingly with the social media’s policy and requirements, we may use such information for reasons such as the improvement of our services to the Client and to the users, to inform you of our product and offers, and to contact you. You can choose to opt-out at any time provided Altitude Software does not require a means of contacting you to fulfill such opt-out request.

Children’s privacy protection

  • Altitude Software considers highly important to make everything possible to ensure the Children’s privacy. To that purpose, we restrict our platforms use to persons eighteen years or more. In that way, we do not intentionally collect information from children under eighteen. If Altitude Software becomes aware that, by any chance, it has collected or received the Personal Information of a child under eighteen, it will delete it such information.

The General Data Protection Regulation (GDPR)

  • Altitude Software is compliant with the GDPR and national related legislation. If you have any question about such principles as those of the GDPR and about Altitude Software’s compliance procedures, we invite our website’s users and Clients to contact us via email:


  • Our platforms may contain links to other sites. Please be aware that we (Altitude Software) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our platforms and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


  • Altitude Software reserves the right to change, modify or update this statement at any time without notice. If you have any questions about the security at our website, you can send an email to

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