Are you ready for the new normal? Microsoft & Altitude webinar JOIN NOW!

Other insights

What is Contact Center As A Service (CCaaS)?

Transform your contact center and the customer experience with your business with a contact center as a service solution!.

Read more

Call center vs contact center vs customer engagement center

I’ve been working in the contact center industry for about 20 years, and lately have been feeling pretty much.

Read more

What is Asynchronous Messaging

The world is turning into a very fast paced place and our routines are playing along. We’re busy from.

Read more

What is an ACD

An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound contact centers. Together with.

Read more

Handling COVID-19 Emergency: Customer Stories

The COVID-19 Coronavirus pandemic has had a drastic and dramatic impact on how we go about our daily lives..

Read more

BPO upgrades to home agent friendly configuration

BPOs like all other business, had to reinvent themselves to deal with the COVID-19 pandemic and global economic crisis.

Read more

Ensure business continuity
for your Contact Center, safely

newpopout