Published on Sep 04, 2019 at 12:13 pm in
As it is almost impossible for agents to know all the answers, it is up to the contact center.
CTI – Computer Telephony Integration is a technology feature that enables computers to interact with telephone systems. CTI is.
Thrive instead of surviving! The banking and financial services industry have had to rethink the way they do everything.
People expect banks and other financial institutions to provide digital service while at the same time keep giving the.
Banking self-service technology available in the banking system nowadays makes me think of the times when I was a.
I lived in the UK for a few years and in the first weeks of moving there, I had.