Altitude Xperience Engagement

Dear friends, We’ve been using the term VUCA (Volatile, Uncertain, Complex and Ambiguous) here and there in the last.

Dear Altituders “Hope this letter finds you well…” is a very polite way to start your message with. However,.

Remote contact center agents, agents working from home, at-home agents: there is an array of terms to refer to.

COVID 19, Coronavirus… How many times a day do we listen to thees words? It’s all over the news,.

88% of consumers expect a brand or organization to offer an online customer self-service support portal. Machine Learning, Big.

This article was originally published in readwrite. Author: Miguel Vital On-premises software installation is taking its final breath. In.