A contact center knowledge base is an integrated and centralized repository of information that allows agents to provide quick,.
Read moreA unified, omnichannel Agent Desktop is an application used by contact center agents to handle interactions with customers and.
Read moreAs it is almost impossible for agents to know all the answers, it is up to the contact center.
Read moreCTI – Computer Telephony Integration is a technology feature that enables computers to interact with telephone systems. CTI is.
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