Published on Sep 03, 2019 at 7:54 am in eBook
A contact center knowledge base is an integrated and centralized repository of information that allows agents to provide quick,.
A unified, omnichannel Agent Desktop is an application used by contact center agents to handle interactions with customers and.
As it is almost impossible for agents to know all the answers, it is up to the contact center.
CTI – Computer Telephony Integration is a technology feature that enables computers to interact with telephone systems. CTI is.