Expocontact’18
Published on Apr 30, 2018 at 10:03 am in Events
Place: Madrid, Spain
Date: May 23-24, 2018
14th edition of Expocontact, reference event in the Contact Center sector in Spain. Organized by Konecta – BPO and outsourcing services company – and sponsored by Altitude Software. Eduardo Malpica – Pre-sales Manager at Altitude Software – presented how to implement successfully a robotization project in the Contact Center.
Marketing Team
Recent news
Tags
- Blog
- Events
- Omnichannel
- Customer Journey
- Customer Experience
- Cloud Contact Center
- Innovation
- Outbound
- Predictive Dialing
- Agent Desktop
- AI
- Bots
- Machine Learning
- Customer Service
- Data Protection
- GDPR
- BPO
- CRM
- Contact Center
- eBook
- Infographic
- Video
- Webinar
- Product flyer
- Research & reports
- Article
- Guide
- White Paper
- Covid-19
- Call center
Other insights
What Is A Contact Center Knowledge Base
A contact center knowledge base is an integrated and centralized repository of information that allows agents to provide quick,.
Read more
What Is A Unified, Omnichannel Agent Desktop
A unified, omnichannel Agent Desktop is an application used by contact center agents to handle interactions with customers and.
Read more
Should Your Contact Center Agents Have All the Answers?
As it is almost impossible for agents to know all the answers, it is up to the contact center.
Read more
What is CTI?
CTI – Computer Telephony Integration is a technology feature that enables computers to interact with telephone systems. CTI is.
Read more