Published on Aug 22, 2019 at 1:00 am in Blog
As Utilities make strides in improving their operations and the customer experience, the need for tracking and recording all interactions is increasing. Keeping track of communications in utilities contact or dispatch centers is important for ensuring that policies, procedures, best practices, and regulatory requirements are met. Interaction recording and capture is instrumental for avoiding 5 pitfalls that may result from not having a recording capability.
Utilities with recording capabilities in their contact and dispatch centers have come to realize that they can avoid the following dangers:
This is first in a series over the next few weeks in which we will be digging deeper into each one of these dangers.
Interaction recording can be a great benefit to your company!
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