Published on Feb 28, 2018 at 10:09 am in Events
Place: Lisbon, Portugal
Date: March 15, 2018
Second edition of the Fortius Awards Portugal, to recognize the Contact Center professionals. Awards organized by Altitude Software.
See the photos
A contact center knowledge base is an integrated and centralized repository of information that allows agents to provide quick,.
A unified, omnichannel Agent Desktop is an application used by contact center agents to handle interactions with customers and.
As it is almost impossible for agents to know all the answers, it is up to the contact center.
CTI – Computer Telephony Integration is a technology feature that enables computers to interact with telephone systems. CTI is.