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Handling COVID-19 Emergency: Customer Stories

Published on May 04, 2020 at 1:32 pm in Customer Service

The COVID-19 Coronavirus pandemic has had a drastic and dramatic impact on how we go about our daily lives. Everyone is adapting to a new reality, one of being remote.

Business in general, and contact centers in particular, are experiencing an even more complex adaptation as they are trying to do business as usual in a remote world. In addition to protecting their workers and families, they are also thinking about their customers and how to keep providing the same experience while meeting new requirements. This preoccupation spans all sectors, company sizes, and industries.

Handling COVID-19 emergency pandemic requires that every business learns how to reinvent themselves, at cruise speed, to stay afloat.

At Altitude Software, we’ve been working closely with our customers, around the clock, to make sure that we find each one of them a suitable solution to face this pandemic and come out of it even stronger.

As we all navigate through this new reality, we believe it´s time to think about it as such, a new world to which we all will have to adapt, both personally and professionally. It is also a good practice to learn from others, what they have done that works, and apply the same strategy. That is why we want to share our own experience and what our customers find worked for them.

Below some examples of successful collaborations of handling COVID-19 emergency that may be of interest to those who are facing similar challenges. We hope that they can help you find the right solution for your specific needs.

European BPO seeks urgent solution for remote work

European National Healthcare Service started using mobile apps for doctors & nurses

BPO upgrades to home agent friendly configuration

European Insurance Company: ready for the emergency

American Shopping Center going online in 48h

Supermarkets maintain excellent customer service through the emergency crisis


Would you like to be part of these success stories?

Let’s talk!

Celia Cerdeira

Celia Cerdeira

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