Other insights

Letter to Our Customers And Partners

Dear friends, We’ve been using the term VUCA (Volatile, Uncertain, Complex and Ambiguous) here and there in the last.

Read more

Letter to Altituders

Dear Altituders “Hope this letter finds you well…” is a very polite way to start your message with. However,.

Read more

What Are Remote Contact Center Agents?

Remote contact center agents, agents working from home, at-home agents: there is an array of terms to refer to.

Read more

Emergency situations? Contact center technology comes to the rescue!

COVID 19, Coronavirus… How many times a day do we listen to thees words? It’s all over the news,.

Read more

What Are the Benefits of Customer Self-service?

88% of consumers expect a brand or organization to offer an online customer self-service support portal. Machine Learning, Big.

Read more

The Cloud Is the Future Of Software Delivery

This article was originally published in readwrite. Author: Miguel Vital On-premises software installation is taking its final breath. In.

Read more

Protect your agents,
take care of your clients. How?

tecnologia do contact center