Covid 19 Customer Stories: Learn how our clients overcame new challenges!

Other insights

What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or similar,.

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What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human.

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Don’t go, call!

Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords that the world has.

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What is Contact Center As A Service (CCaaS)?

Transform your contact center and the customer experience with your business with a contact center as a service solution!.

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Call center vs contact center vs customer engagement center

I’ve been working in the contact center industry for about 20 years, and lately have been feeling pretty much.

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What is Asynchronous Messaging

The world is turning into a very fast paced place and our routines are playing along. We’re busy from.

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Ensure business continuity
for your Contact Center, safely

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