Published on Dec 03, 2019 at 3:00 pm in Blog
Find out the ROI for instant messaging interactions of Altitude Xperience contact center to be sure that you’re making a wise investment. The way we communicate is changing constantly, but instant messaging is here to stay. “4 out of 5 consumers send mobile messages at least daily, while nearly half also use Facebook Messenger and a further third use other messaging apps daily.” Source Instant Messaging communications are asynchronous enabling customers to connect with companies at their own pace and time, maintaining conversations ongoing despite the time, and starting off right where the conversation stopped, regardless of the time that has passed.
ROI for instant messaging interactions has the following benefits:
You may be interested in the ROI benefits for the following Altitude Xperience contact center suite modules:
See here how you can achieve a high and quick ROI for Altitude Xperience contact center software modules!
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