A truly new beginning Altitude Software becomes part of Enghouse Systems family!

Other insights

What Is A Contact Center Knowledge Base

A contact center knowledge base is an integrated and centralized repository of information that allows agents to provide quick,.

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What Is A Unified, Omnichannel Agent Desktop

A unified, omnichannel Agent Desktop is an application used by contact center agents to handle interactions with customers and.

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Should Your Contact Center Agents Have All the Answers?

As it is almost impossible for agents to know all the answers, it is up to the contact center.

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What is CTI?

CTI – Computer Telephony Integration is a technology feature that enables computers to interact with telephone systems. CTI is.

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