Resources

A contact center knowledge base is an integrated and centralized repository of information that…

A unified, omnichannel Agent Desktop is an application used by contact center agents to handle…

Omnichannel agent desktop

Unified Agent Desktop

As it is almost impossible for agents to know all the answers, it is up to the contact center to…

CTI – Computer Telephony Integration is a technology feature that enables computers to…

Banking in the self-service era: Redefining the branch

Thrive instead of surviving! The banking and financial services industry have had to rethink the…

People expect banks and other financial institutions to provide digital service while at the same…