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contact center knowledge base

What Is A Contact Center Knowledge Base

A contact center knowledge base is an integrated and centralized repository of information that…

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What Is A Unified, Omnichannel Agent Desktop

A unified, omnichannel Agent Desktop is an application used by contact center agents to handle…

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Ebook agent desktop

Omnichannel agent desktop

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Unified agent desktop

Unified Agent Desktop

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Should Your Contact Center Agents Have All the Answers?

As it is almost impossible for agents to know all the answers, it is up to the contact center to…

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What is CTI?

CTI – Computer Telephony Integration is a technology feature that enables computers to…

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Banking in the self-service era: Redefining the branch

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banking and financial services

Banking and Financial Services: The Role of The Responsive Contact Center

Thrive instead of surviving! The banking and financial services industry have had to rethink the…

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How To Balance Digital And Traditional Banking?

People expect banks and other financial institutions to provide digital service while at the same…

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