A contact center knowledge base is an integrated and centralized repository of information that…
Read moreA unified, omnichannel Agent Desktop is an application used by contact center agents to handle…
Read moreAs it is almost impossible for agents to know all the answers, it is up to the contact center to…
Read moreCTI – Computer Telephony Integration is a technology feature that enables computers to…
Read moreThrive instead of surviving! The banking and financial services industry have had to rethink the…
Read morePeople expect banks and other financial institutions to provide digital service while at the same…
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