“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or…
Read moreIVR (Interactive Voice Response) is a call center technology system that enables automated agents…
Read moreQuarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death,…
Read moreTransform your contact center and the customer experience with your business with a contact center…
Read moreI’ve been working in the contact center industry for about 20 years, and lately have been…
Read moreThe world is turning into a very fast paced place and our routines are playing along. We’re busy…
Read moreAn ACD (Automatic Call Distributor) is a call center telephony software system used in inbound…
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