Resources

“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or…

IVR (Interactive Voice Response) is a call center technology system that enables automated agents…

Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death,…

Find out what are the 3 main challenges in the retail industry

Transform your contact center and the customer experience with your business with a contact center…

I’ve been working in the contact center industry for about 20 years, and lately have been…

The world is turning into a very fast paced place and our routines are playing along. We’re busy…

An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound…

Are you ready for the New Normal? – Webinar series supported by Microsoft