Resources

The COVID-19 Coronavirus pandemic has had a drastic and dramatic impact on how we go about our…

BPOs like all other business, had to reinvent themselves to deal with the COVID-19 pandemic and…

This customer provides the front-end communication between people infected with COVID 19 and the…

Handling COVID-19 Emergency: Customer Stories

Use whatsapp to manage the relationship with your customers

The COVID 19 crisis hit many European countries quickly and heavily. Everyone is confined at home,…

Mandatory home confinement, fear of going out, social distancing, these are on everyone’s minds.…

Shopping centers were one on the first to close, along with HORECA and entertainment. But it…

Insurance companies rely heavily on their contact centers and many of them have a very complex…