Research Report: Key Figures that prove the Omnichannel Evolution
- 3,000 customers surveyed in Europe and Latin America
- More than 35 key findings that prove the omnichannel evolution
- Customers’ expectations for omnichannel customer contact options are growing
- Mobile dominates customer contact with a brand on social media and email
- Customers ‘promote or punish’ ethos creates huge mobile challenge for brands
Key findings in the report* include:
This Report provides valuable insight to any business focused on meeting customer expectations.
Download it now to anticipate to the demands of your tech-savvy, always connected customers.
Download now the full report!
*research conducted by Spidermarketing for Altitude, June 2016