Benefits of Altitude Xperience Contact Center Solution for Financial and Insurance

Customer Service plays a crucial role in banks, insurance companies, and other financial business departments. Many institutions are closing physical branches, but they still need to create and maintain customer relationships to get loyal customers an increase customer retention. A contact center is the most effective way to achieve those goals. Altitude Xperience is the right contact center solution to deliver the best customer experiences.

Security

Prevent data breaches and comply with the regulatory pressures.

Customer data, such as credit card transactions and other sensitive information,is
maintained and stored to avoid fraud and security breaches. Altitude
Xperience solutions are subject to regular security audits to ensure the tightest
security standards.

Omnichannel customer journey

Have a holistic view of each customer regardless of point of contact.

Integrate physical location, company departments, communication channels, self
and assistedservice into a unified view of the customer available to the contact
center agents. A 360º view of each customer empowers agents to provide the
best service and improves first contact resolution rates (FCR).

Proactive customer service

Give your customers the best experience with your business to build customer loyalty.

Engage with your customers proactively whether it is by offering relevant products and services or sending out alerts about due payment dates or credit card exceeding limits. Use skills to find the most optimal customer- agent match and ensure a great customer experience.

Customer Stories

See how financial organizations use the Altitude Xperience contact center
solution to improve their business

[CaseStudy]

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Let’s talk

Clients

Happy, engaged,loyal customers are what we strive for at Altitude Software. These are some of our customers in the financial and insurance sector who prove it!

Santander logo
Mapfre logo
Allianz logo
Itaú logo
Wolkswagen Financial Services logo
Intrum justitia logo











Protect your agents,
take care of your clients. How?

tecnologia do contact center