CRM Integration for Altitude Contact Center SolutionsIntegrate the contact center experience in the whole customer journey.
Successful management of customer experiences requires a tight integration of a set of strategic applications. The integration of unified communications software together with other business applications such as customer relationship management (CRM), enterprise resource planning (ERP), workforce optimization (WFO), voice automation (speech recognition and text-to-speech), vertical or custom business applications, databases and several other third-party software solutions, is a mandatory assets for a consistent customer journey.
Altitude´s standard ERP and CRM integration options, with CRM and ERP applications are of benefit for organizations in order to:
- enhance customer experience across all channels, inside and outside the contact center
- leverage investments in existing CRM and ERP applications
- meet IT requirements with fast and safe deployments
- optimize the cost of ownership of existing and new solutions.