Benefits

Increase your success in debt collection by segmenting your debtors and using a personalized approach for each collection operation. Altitude Xperience contact center solutions.

Not all debts and debtors are the same and debt recovery companies need to adopt a personalized approach according to the debt age, customer scoring and payment agreements. Key to this is segmentation and the importance of choosing the right channel mix for every segment:

Increase recovery rates

Adapt the strategy to the profile of the debtor.

Define the appropriate strategy for the debt collection approach. For example, if a person has missed only the first payment, a reminder by email or sms might be enough. However, if it’s already a recurrent issue, additionally contact the debtor through other channels, such as the phone. Different guiding scripts for different segments increases the success of the debt recovery.

Reduce operational costs

Turn the contact center in to a profit center

Campaign optimization ensures the accuracy of the contact lists enabling debt collectors to achieve better results with less tries. Real time monitoring of contact lists for specific indicators allows the contact center management to make changes if necessary. A choice of several dialing modes adapts the dialing strategy according to the campaign needs.

Improve agent performance

Empower your agents and delight your customers

An omnichannel view of the debtor allows for a more efficient debt recovery. Agents are empowered with all the information they need about the debt and the debtor, enabling them to adapt the speech to the situation and customer they are dealing with.

Customer Stories

See how Debt Collection companies use Altitude Xperience to maximize recovery rates!

Intrum Justitia Iberia

How to boost your credit management services while providing an excellent customer experience

View case study

Who benefits from our solutions?

Businesses all over are dealing with increasingly customer debts. Successfully recover debts while maintaining customer loyalty.

Altitude Xperience contact center solution is a fully featured suite and the right fit for the following business areas for debt collectors:  

Our Customers

Happy, engaged customers are what we strive for at Altitude Software. These are some of our customers in debt collection who prove it!

Altitude Xperience recognized in Enterprise Contact Center Infrastructure based on user reviews

Want to start today?

We have packaged the best features and functionality for Debt Collectors in one single solution: Altitude Xperience in a Box! Choose the box that meets your needs and start engaging with your customers today.
Let´s start!

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