AI and chatbots: an illusion, evil, or a revolution?

“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of an opinion article that I read from El Pais very recently. Being.

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Keep your Business on top of the WOWness wave

It’s not a news anymore that people today choose and buy experiences, not products or services, and the advancements in technology increase both customer.

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What are customer service leaders doing with chatbots?

The arrival of bots in customer service creates real opportunities for brands, but you should know how to use them intelligently. Where the human.

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The on-demand Society needs a new Contact Center model

The only way through which a Company can come close to our demands in this new society on demand is by trying to anticipate.

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