A responsive contact center focuses on the customer and the customer’s experience by allowing each individual customer to define their own journey. It provides.
“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or similar, is the greeting we all.
IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human contact through the use of.
Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords that the world has been listening to for the.
I’ve been working in the contact center industry for about 20 years, and lately have been feeling pretty much like a dinosaur. Geez, I’ve.
An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound contact centers. Together with CTI (Computer Telephony Integration) and.