Covid 19 Customer Stories: Learn how our clients overcame new challenges!

What is a responsive contact center

A responsive contact center focuses on the customer and the customer’s experience by allowing each individual customer to define their own journey. It provides.

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What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or similar, is the greeting we all.

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What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human contact through the use of.

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Don’t go, call!

Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords that the world has been listening to for the.

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Call center vs contact center vs customer engagement center

I’ve been working in the contact center industry for about 20 years, and lately have been feeling pretty much like a dinosaur. Geez, I’ve.

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What is an ACD

An ACD (Automatic Call Distributor) is a call center telephony software system used in inbound contact centers. Together with CTI (Computer Telephony Integration) and.

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Ensure business continuity
for your Contact Center, safely

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